Allworx Server Technické informace

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Strany 1 - System Administration Guide

Allworx System Administration Guide

Strany 2

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 3 - Table of Contents

System Administration Guide 4. Select add a connection attempt, if none are available. 5. Under First connection attempted (or any of the connecti

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 5

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 6

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 7 - 1.3 Allworx

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 9

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 10 - 3 Configuring a New Allworx

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 11 - 4 Upgrading Server Software

System Administration Guide 4 Upgrading Server Software The software on the Allworx server is upgradeable. Before performing an upgrade, be aware t

Strany 12

System Administration Guide performance of your Internet connection, this will take awhile (as of this writing, the download is about 32M bytes). Af

Strany 13 - Step 2: Activate the Update

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 14 - 5 Network Configuration

System Administration Guide 5 Network Configuration The Allworx server provides powerful and flexible network infrastructure capability. Much of thi

Strany 15 - Allworx server

System Administration Guide 5.1 Network Mode: Standard Router When the network mode is set to Standard Router, the logical network capability is as s

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System Administration Guide 5.2 Network Mode: LAN Host When the network mode is set to LAN Host, the logical network capability is as shown in the di

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System Administration Guide 5.3 Network Mode: NAT/Firewall When the network mode is set to NAT/Firewall, the logical network capability is as shown

Strany 18

System Administration Guide For example, a web server at port 80 is on a PC at 192.168.101.9. This is on the LAN. To permit access to this web

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System Administration Guide 5.4 Network Mode: NAT/Firewall with DMZ When the network mode is set to NAT/Firewall with DMZ, the logical network capab

Strany 20 - Example 1: Secure Firewall

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Strany 21 - Party Email Server

System Administration Guide Note: The checkboxes are for specific Allworx services. They are convenience shortcuts to filling in the form abo

Strany 22 - 6 Adding Handsets

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 25 - 6.3 Testing Phones

System Administration Guide Select the phone model and fill in the required fields. 6.1.2.1 Plug-and-Play Phones If the phone is one of the suppo

Strany 26 - 7.2 Configuration

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 27

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 28

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 29 - Enterprise Dialing Feature

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 30

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 31

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 32 - 8.1 Introduction

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 33 - 8.5 Multi-Site Extensions

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 34 - IP Phones

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 35 - 9.3 View Configuration

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 36

System Administration Guide 9 Configuring Allworx IP Phones 9.1 Introduction To configure Allworx IP phones, go to the SIP Handsets section of the Ph

Strany 37

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 38 - 9.6 Phone Options

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 39

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 40

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 41 - 9.7 Configuration Templates

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 42

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 44 - 10.1 Introduction

System Administration Guide Enable Auto Retrieve Calls – When the phone is on the hook and a call is on hold, then when the phone is taken off hook,

Strany 45 - 10.2 Configuration

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 46

System Administration Guide When you click the Save button, a pop-up window prompts you to enter the description for the new configuration. Aft

Strany 47

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 49

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 50 - Background Information

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 51

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 52 - Defining Service Groups

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 54

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 55 - 12.1 Access Mechanisms

System Administration Guide 11.1.4 Exceptions Dialing Rules and Service Groups are only used for Call Appearance calls, not for Line Appearance calls

Strany 56 - 12.2 Access Examples

System Administration Guide 11.3 Defining Service Groups Enter a Description for this service group. Then, move the individual services require

Strany 57

System Administration Guide 11.4 Configuring Home Area Code And All Other Area Codes Configuration Steps 1. Enter your Home Area Code and set t

Strany 58 - 13.1 How to Create a Backup

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 59

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 60 - 13.2 How to Restore Data

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide 13 Backing up and Restoring Data It is a good idea to back up your Allworx server data. In the event of a server failure

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System Administration Guide 13.1.2 Configuring Backups on the Allworx Server Backups are initiated from the Allworx Server and require a destination

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 65 - 14.2 Allworx

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 66 - 14.3 Remote Allworx

System Administration Guide 2. On the Allworx server side, you need to restart the server system into Safe Mode. This can be done via the web a

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System Administration Guide 4. In the OfficeSafe section of the screen, enter the IP Address of OfficeSafe PC that is plugged into the server’s

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System Administration Guide 9. When the Allworx server has restarted, reconnect your LAN devices and log in to the server. 10. Verify that the data

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System Administration Guide The full path of the export destination will be <Export Folder>\<Export Name>; in the above example the desti

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 71 - 14.4 Remote 3

System Administration Guide As instructed on the page, enter the firewall’s public IP address in the Public IP Address field. Furthermore, the fire

Strany 72 - 15 Call Routing

System Administration Guide The Plug ‘n’ Play Secret Key is what should be entered into the phone. After entering these two parameters into the ph

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System Administration Guide By Default, the checkbox is selected and all audio traffic goes through the Allworx server. This typically requires no

Strany 74 - View and Change a Call Route

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 75

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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System Administration Guide ο Edit Gateway IP – Gateway IP address that corresponds to the static IP address of the remote site. 5. Port forward

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System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 78 - Outside Line Call Routing

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 79

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 80

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 81 - 16.1 Example Configuration

System Administration Guide Click on the View Call Routes link of the extension you want to change. Note: Each presence has its own set of cal

Strany 82 - 17.1 Create a DID Block

System Administration Guide Most of the configuration options on this page should be comprehensible after reading the Call Routing Concepts sectio

Strany 83 - 17.3 Create the DID Lines

System Administration Guide 15.3 Changing a User’s Presence Setting 15.3.1 Changing Presence via an Allworx IP Phone A user’s presence can be chang

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System Administration Guide 15.4 Outside Line Call Routing Outside lines (of any type: CO Line, DID Line, SIP Proxy, SIP Gateway, or a Digital Line)

Strany 85 - 18.1 Web Sites

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 86 - 18.3 External FTP Site

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 87 - 19 Auto Attendant

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 88

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 89

System Administration Guide 17 Direct Inward Dialing (DID) Direct inward dialing (DID) is a service offered by a local telephone company that provid

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System Administration Guide Find the Plan parameter value in the Direct Inward Dial Routing Plans section on the Phone System / Outside Lines page.

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System Administration Guide Click on New DID Line for each port where a DID trunk line is plugged in. The Number of digits sent by CO to iden

Strany 92 - 20.1 Configuring a Queue

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 93

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 94

System Administration Guide 19 Auto Attendant With older phone systems, every office needed someone who answered the phone, routed calls, and took me

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System Administration Guide Prompts are messages from the Auto Attendant that gives the caller instructions and Features are tasks that the Auto A

Strany 96

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 97

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 98

System Administration Guide The same procedure can be followed for any of the outside lines, including SIP Gateways and SIP Proxies. 19.3 How t

Strany 99 - 21 Call Monitors

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 100 - IP Phone

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 101

System Administration Guide The system supports 10 queues. To configure a queue, click the Modify link. Then click the change link on the queue

Strany 102

System Administration Guide 20.1.1 Managing Custom Queue Message Content The server comes with default messages for the initial greeting when a call

Strany 103 - 22 Parking Orbits

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 104

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 105

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 106 - 23.2 Paging Zone Names

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Strany 107 - 24 Abbreviations

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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